On Monday morning, OG&E Chairman and C.E.O. Sean Trauschke sent a letter to all the utility's customers thanking them for being patient while the company dropped the ball on its response to the powerline-crippling Great Oklahoma Ice Storm of 2020.
The letter (full copy here) was about as corporate and arrogant as you'd expect a letter from OG&E would be. I can only imagine how many drafts, revisions, and – due to the size and magnitude of the ice storm – brave out-of-state PR contractors it took to put the thing together.
Naturally, the letter doesn't apologize for – or even acknowledge – the company's seemingly caught off-guard, poorly-communicated response to the ice storm. It also doesn't specifically explain why so many tree limbs, which the company is supposed to keep away from power lines, caused so much damage.
It did, however, appeal to the mythos of the Oklahoma Standard:
Even under daunting conditions and facing extensive damage, we witnessed the Oklahoma Standard in action. Thousands came together from across the nation with a singular goal of restoring power safely. Neighbors helped neighbors and community organizations, working through United Way of Central Oklahoma, mobilized resources to help families and individuals in need — truly a model for the country.