On Monday morning, OG&E Chairman and C.E.O. Sean Trauschke sent a letter to all the utility's customers thanking them for being patient while the company dropped the ball on its response to the powerline-crippling Great Oklahoma Ice Storm of 2020.
The letter (full copy here) was about as corporate and arrogant as you'd expect a letter from OG&E would be. I can only imagine how many drafts, revisions, and – due to the size and magnitude of the ice storm – brave out-of-state PR contractors it took to put the thing together.