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Oklahoma Business

Cox is not being a very good friend in the digital age…

12:43 PM EST on December 17, 2012

If you've been wondering why your uncle from Watonga hasn't forwarded you any crazy chain emails over the weekend, don't worry, he didn't depart on a random trip to Kenya to find President Obama's original birth certificate. He simply doesn't have access to his Cox email account and can't remember his Hotmail password.


Thousands of Cox Communications customers across Oklahoma were without email Sunday because of an outage, company officials said.

The email storage platform that supports residential customers failed sometime Friday evening, causing all residential customers in the state to lose access to their incoming email, spokeswoman Kristin Peck said.

Peck could not give an estimated time for when the outage would be fully resolved, but said by 10 p.m. about 55 percent of customers had their service restored.

One customer, Greg Silver, of Oklahoma City, said he hasn't had Cox email since Friday.

“Email is such an integral part of people's lives now that being without it for several days is devastating,” he said in an email sent to through a different account.

Tim Larson, of Oklahoma City, also reported the problem to NewsOK. He said, “Cox Webmail has now been down for almost two days. Luckily I'm on Yahoo!”

Congratulations, Tim Larson of Oklahoma City. You just became the first person in the history of mankind to utter the phrase "Luckily I'm on Yahoo." That would make a great epitaph. You should make it your own.

Anyway, you have to admit this whole story is kind of hysterical. If someone uses a address as their primary email they probably deserve to have it taken away for a few days. As you're reading this, I bet one of the victims is opening Internet Explorer on their Gateway 2000 desktop to complain about the situation in an AOL chat room. Before they do, they better make sure they have Java installed.

Steve Lackmeyer with the Oklahoman has taken the news especially hard. You would think that someone at Cox raided a food truck or put up an improper sign in Bricktown. Check out some of the tweets he's sent out during a Twitter meltdown:

Yeah, a guy who uses Cox email just made a joke about it not being 1986 anymore. Gotta love it. For fun, and to make up for the inconvenience, Cox should let Steve Lackmeyer participate in the next Three Point Bundle contest at a Thunder game. You know, the one where a person has to make a lay-up for free phone service, a free throw for free internet, and a three pointer for free cable TV. That would be fun to witness in person, unless you were in Steve's section and needed him to make the final shot to win you a free On Demand movie. Then it would be kind of depressing.

On that note, I took an Ogle Groupie to the Thunder - Kings game on Friday night. During the Cox three-point contest, she turned to me and asked, "Do you think that's a person in the Cox costume or is it a real robot." Somewhat puzzled by her comment, I said, "Yeah, it's a robot. And did you know Rumble's a real bison?" Before the Ogle Groupie dumped her beer on me, I suggested she watch the following origin story:

Anyway, much like I hope that Ogle Groupie eventually replies to my apologetic text messages, I also hope Cox costumers get their email back in a week or two. I kind of miss my uncle's crazy emails.

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